Terms of Service

These Terms of Service are an agreement between you and Minerva Cloud Solutions Inc.. By creating an account, purchasing a subscription, joining a team workspace, or using PracticeAhead, you agree to these terms and acknowledge our Privacy Policy. If you use the service for an organization, you confirm that you are authorized to bind that organization.

A separate written pilot, enterprise, or services agreement controls if it conflicts with these terms.

You must be at least 16 and legally able to enter this agreement. Provide accurate account information, keep your credentials confidential, and promptly notify us of unauthorized access. You are responsible for activity under your account and may not share an individual account with another person.

PracticeAhead provides simulated workplace conversations, AI-generated character responses, hints, rubric feedback, scenario generation, progress information, and team features. These tools support practice and reflection; they do not guarantee workplace, sales, hiring, management, or performance outcomes.

AI output can be incomplete, inaccurate, inconsistent, or inappropriate. You must apply independent judgment and human review. Do not treat output as legal, employment, human resources, medical, financial, or other professional advice, or as the sole basis for a decision affecting another person.

You may not use the service to:

• break the law, violate another person's rights, or facilitate harmful conduct;
• upload content you do not have permission to use;
• harass, discriminate against, impersonate, deceive, or exploit another person;
• make automated or high-impact employment decisions without meaningful human review;
• probe, bypass, disable, or interfere with security, authentication, limits, or billing;
• scrape, resell, reverse engineer, or extract models, prompts, data, or service logic; or
• introduce malicious code or place unreasonable load on the service.

You retain ownership of content you submit. You grant Minerva Cloud Solutions Inc. a limited, non-exclusive license to host, process, reproduce, and transmit that content only as needed to operate, secure, support, and improve the service. You confirm that you have the rights and authority required to submit the content.

Do not submit trade secrets, regulated data, or personal or confidential information about another person unless your organization has approved the use and has a lawful basis to process it. Fictional or de-identified details are usually sufficient for practice.

Team administrators manage invitations, seats, assignments, scenarios, and permitted team reporting. If you join a workspace, administrators may be able to view your membership, assigned work, completion, scores, feedback summaries, and related activity. The customer organization is responsible for its workplace notices, permissions, policies, and use of learner information.

Features, usage limits, and seat limits depend on the selected plan. Paid plans are billed through Stripe at the price and interval shown during checkout, plus applicable taxes. Subscriptions renew automatically until canceled.

You can manage or cancel an active paid plan through the billing portal in Account Settings. Cancellation normally takes effect at the end of the current paid period. Except where required by law or expressly stated at checkout, payments already processed are non-refundable. We may change future pricing or plan features with reasonable notice.

We may add, change, suspend, or discontinue features and may impose reasonable limits to protect reliability, security, or cost. Pilot and preview features may change more frequently and may contain errors. We do not promise uninterrupted or error-free service.

The service, software, interface, branding, built-in scenarios, prompts, documentation, and other materials supplied by us are owned by Minerva Cloud Solutions Inc. or its licensors and are protected by intellectual property laws. These terms grant only a limited, revocable, non-transferable right to use the service for its intended purpose.

The service depends on third parties such as Supabase, Groq, Google Cloud, Stripe, and Netlify. Their services may be subject to separate terms and policies. We are not responsible for third-party services outside our reasonable control.

You may stop using the service at any time. We may suspend or terminate access when reasonably necessary for security, non-payment, legal compliance, material breach, or protection of users and the service. Where practical, we will provide notice and an opportunity to address the issue.

To the maximum extent permitted by law, the service is provided "as is" and "as available." We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy. Nothing in these terms excludes a warranty or right that cannot lawfully be excluded.

To the maximum extent permitted by law, Minerva Cloud Solutions Inc. will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business opportunity. Our total liability arising from the service will not exceed the amount you paid for the service during the 12 months before the event giving rise to the claim. These limits do not apply where prohibited by law.

These terms are governed by the laws of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law rules. Courts located in Ontario will have jurisdiction, subject to any mandatory consumer rights that apply where you live.

We may revise these terms as the service changes. We will post the updated terms and change the last-updated date. We may provide additional notice for material changes. Continued use after revised terms take effect means you accept them, to the extent permitted by law.

Questions about these terms may be sent to Minerva Cloud Solutions Inc. at apasi@minervacs.com.